Terms & Conditions


The information on our website is provided in good faith and is designed for general purposes only. Our product descriptions are true to our knowledge and we aim to provide accurate and up to date information. We cannot guarantee that this information will be suitable for you and we cannot be held liable for any errors, completeness or timeliness of information.

We endeavour to keep our website running smoothly. Tea Store will not be held liable for any interruption in access, delay in operation, transmission of virus, communications or software failure.


Prices displayed are in Australian dollars (AU$) and are inclusive of GST. Your goods will be shipped once full payment is received. Tea Store will issue a Tax Invoice for all purchases made.

Returns and Refunds

Due to the perishable nature of our tea, we cannot accept returns or refunds. Please choose carefully. As a boutique company, we pride ourselves on excellent customer service. If you are unhappy with your purchase, please let us know. Any feedback can be sent to info@teastore.net.au and we will endeavour to reply within 3 business days.

Postage and Delivery

Tea Store offers a flat fee postage and handling fee. Below are our costs:


Items under 300g (within Australia) – $8 flat fee

Items 300g to 1kg – $13 flat fee

Orders over $80 – Free postage


Items under 300g – $23 flat fee

Items 300g to 1kg – $50 flat fee

Unless specified, your goods will be sent via regular post or Parcel Post. You are entitled to choose an alternative method of postage via Australia post and in doing so, agree to bear all costs incurred and responsibility for your goods once sent. If goods are sent via Parcel Post, a tracking number will be provided to the purchaser to track the arrival of their postage. Estimated delivery is in 2-3 business days within Victoria and 3-5 business days in all other states. In regional areas of Australia, delivery times may take longer. All orders are supplied from Melbourne, Australia. We endeavour to dispatch all orders within two business days of receiving confirmation of payment. Postage rates may be altered.

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